3 Predictions For Workplace Training, Post-coronavirus
Workplaces across the world have suffered immensely during the past few months, and many companies will reopen to a different version of their former selves.
Whether it’s continuing to adjust procedures to enable employees to still work remotely, or social distancing measures in the office, there’s going to be a lot to take in. One department that will certainly feel the pressure will be training and development. We have a look at a few expert’s predictions for what the future holds.
Virtual Training Will Takeoff
Virtual instructor-led training will be ever more in demand for two important reasons. Firstly, businesses have realised that making the switch to remote working is not nearly as impossible as they feared. Now that business leaders realise that employees can work from home, it’s not a huge leap to sell them on the idea of learning from home as well.
Secondly, virtual training will see a boom due to its affordability, and companies will be wanting to use their resources wisely in a post-COVID reality.
Companies Will Realise the Value and Necessity of Cross-training
Upskilling employees to be able to backfill two or more other positions will become more prominent. To give an example, a factory floor machinist who has received training in finance is more likely to complete routine maintenance knowing that the difference between the cost of maintenance and the cost of repair is enormous.
It’s an approach that, surprisingly, few companies adapt. Most training is in-depth, not breadth. Someone joining a business in a finance role will generally only receive training that’s focussed on finance. Exposing them to marketing, or sales or operations will widen their knowledge of the company, and create a more useful workforce.
Subject Matter Experts Will Be in More Demand as Trainers
Some businesses have fully staffed training departments that conduct learning courses like an independent business, with its own marketing, and delivery of products and services. But the economic shakeup brings the realisation that the most efficient way of giving training is to let the employees who have business-critical knowledge transfer it directly to the employees that do not.
This process often means direct contact between subject matter experts (SMEs) and newbies, eliminating the “middle man” of the training department.
However, while using SMEs to conduct training is a great cost-cutting tactic, it doesn’t always return the best results. SMEs are often not trained to be able to teach their expertise to learners, and the information they have becomes confused and incorrect.
Businesses will be altered in many ways as we all adjust to the new ‘normal’, and one of the underlying factors for the new changes will be cost savings and increased efficiency, which learning and development teams can help their organisations through virtual training, cross-training, and SMEs.
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