Why More Hospitality Workers Should Do Personal Training Courses
Any business owner that handles alcohol will know that a personal licence is an essential requirement. However, those who work in the hospitality industry will know how beneficial personal training courses can be for their profession. From training in health and safety to customer service skills, business owners should consider the value of putting more staff with the responsibility of owning a personal licence.
The Daily Telegraph reports that more people spent time away from the high street in July by choosing to stay cool during the heatwave and enjoying barbecues.
Helen Dickinson, the chief executive of the British Retail Consortium, commented: “Last month’s sweltering temperatures kept shoppers focused on eating, drinking and keeping cool. Food sales had their best July in five years, while fans and cooling equipment flew off the shelves.”
Of course, people staying away from the high street might not be a long-term problem for businesses. With the summer coming closer to its end and potentially the heatwave not returning, it could see more people head back out to the high streets for food and drinks at a restaurant.
It might be easy to overlook the need to have more than one personal licence holder in a restaurant, bar or pub. However, it could an area of weakness that business owners might come to experience in the long run and forget about the benefits that could from more staff doing the course.
Here are two important examples where more than one personal licence holder could prove to be valuable to your company.
Every business owner has been in the situation where they might not be on the premise and their manager – or even assistant manager – has had to call in sick. It is more difficult to replace their shift with someone else, especially if a staff member does not have a license to hold alcohol.
You should also be prepared for any situation that would take a holder off the premise, whether it is simply leaving for a lunch break or running an errand. It can all be avoided if every work shift has two people that are trained in handling alcohol rather than one.
YouGov (via the Morning Advertiser) conducted research into the reasons why many people have chosen to leave the hospitality sector. To put it into perspective, the retention of staff in the industry is at 70 per cent, which is significantly below the UK’s average of 85 per cent.
The statistics showed that 42 per cent of people said they moved on because of better career prospects. You will know how valued some workers can be to a business, meaning that you would not want to lose them due to a lack of progression.
You could find that moving someone up to a senior position – from a supervisor to a team leader – should come with a deeper integration into the business. What a better way to do that than putting them on a training course, provide them with an important responsibility and helping to retain them for the foreseeable future.